MedSpa Agency · Australia
An Australian med spa agency running the whole journey on WhatsApp alone.
WhatsApp-Only AI Receptionist
Medsor is a med spa agency in Australia. Like Applied Solution, they acquire through Meta ads, but they wanted the entire client experience to live on one channel.
The brief was the same intake-and-book problem with a deliberate constraint: WhatsApp only. No SMS layer, no email fallback, no form.
The problem
One channel, or none.
Splitting a conversation across channels costs you people. A prospect who answers an ad on WhatsApp and then receives an SMS, an email and a form link has three chances to lose interest and one thread to lose track of.
Medsor wanted the whole thing (first reply, qualification, booking) to happen in a single WhatsApp thread, so there is only ever one place the conversation lives.
What we built
The same build, stripped to a single channel.
We deployed a WhatsApp-only intake agent. Every enquiry from their Meta campaigns is answered in WhatsApp, qualified against the treatments on offer, and booked into the calendar without the conversation ever leaving the app.
The orchestration here runs on n8n rather than Make.com, wired into GoHighLevel for the CRM and calendar side.
How it works
The same flow, on one channel.
- 01
Meta ad enquiry lands
Every lead originates from their Meta ad campaigns; this is the single entry point by design.
- 02
WhatsApp opens immediately
The agent responds in WhatsApp, which is the only channel the client will ever be contacted on.
- 03
Qualify against the treatment list
Questions are matched to the services actually offered, the same principle as the Applied Solution build.
- 04
Book in-thread
The appointment is scheduled inside the same conversation, closing the loop without a handoff.
Platforms we used
A deliberately small stack.
- The only client-facing channel: intake, qualifying and booking
- n8n
- Orchestration and conversation logic
- GoHighLevel
- CRM and calendar
- Meta Ads
- The single lead source
The outcome
24/7
reception without human intervention
One channel carries the whole journey. An enquiry that starts as a tap on a Meta ad is answered, qualified and booked without the client ever being asked to switch to a form, an email or a phone call.
How this works, explained
One channel, from first message to booking.
Tell us how enquiries reach you today and we will map a WhatsApp receptionist that fits, usually live in one to three weeks.