MedSpa Agency · Australia
An Australian med spa agency running the whole journey on WhatsApp alone.
WhatsApp-Only AI Receptionist
What they needed
Medsor is a med spa agency in Australia. Their clinics get new enquiries from ads.
They needed every enquiry answered and booked, without someone waiting by the phone.
The problem
Enquiries from ads go cold fast.
Someone who taps an ad expects a reply now. Leave it an hour and they have moved on.
Each enquiry also needs a few questions answered before it can be booked: which treatment, and when.
How we solved it
One chat, from first message to booking.
We built a WhatsApp receptionist that replies the moment an enquiry comes in, asks the questions that matter for the treatments on offer, and books the appointment in the same chat.
Everything happens on WhatsApp. No forms, no switching apps.
How it works
From an ad to a booked appointment.
- 01
Someone taps the ad
They land straight in a WhatsApp chat.
- 02
They get a reply straight away
The receptionist answers at once, day or night.
- 03
The right questions
It asks which treatment they want and checks it is one the clinic offers.
- 04
Booked in the same chat
It offers a time and books it into the calendar.
The outcome
24/7
reception without human intervention
The path from an ad to a booked appointment runs on its own, inside one WhatsApp chat.
In their words
“We didn't have any experience with GHL, so we reached out to Affy hoping he could help us with an integration for one of our clients. He took care of them as if they were his own client. Really couldn't appreciate him more.”
How this works, explained
One channel, from first message to booking.
Tell us how enquiries reach you today and we will map a WhatsApp receptionist that fits, usually live in one to three weeks.