Counselling Practice · Australia
An Australian counselling practice that answers before the enquiry cools.
Instant WhatsApp Intake
What they needed
Final Home Therapy is a counselling and therapy practice in Australia. Enquiries come from their ads and their website, at all hours.
They needed every new enquiry answered straight away, so nobody is left waiting on a first reply.
The problem
People reaching out for the first time have questions.
Someone asking about therapy for the first time usually wants to know two things: can you help me, and how does this work.
And the team needs to know who the person is before they can match them with the right therapist.
How we solved it
Answer at once, explain, then collect the details.
We built a WhatsApp assistant that replies the moment an enquiry arrives and answers the common questions about the practice.
It then walks the person through their intake details, so the team receives a complete profile instead of a name and a question.
How it works
From enquiry to a complete profile.
- 01
An enquiry comes in
From an ad or the practice's website.
- 02
Instant reply
The assistant answers straight away, day or night.
- 03
Questions answered
It explains how the practice works and what it offers.
- 04
Details collected
It walks the person through their intake details.
- 05
Ready for the team
The team receives a complete profile to work from.
The outcome
Instant
first response to every enquiry
Every enquiry gets an instant first reply and reaches the team as a complete intake profile, including the ones that come in late at night.
In their words
“The Autolabclick team built us a WhatsApp intake agent that responds to new enquiries the moment they come in. Smooth process, clear communication, and it works exactly as promised.”
Related services
Who this is for
How this works, explained
Answer every enquiry the moment it lands.
Tell us what you need to know about an enquiry before your team can act on it, and we will build the conversation that collects it, usually live in one to three weeks.