MedSpa Agency · US
A US med spa agency turning ad clicks into booked appointments on WhatsApp.
WhatsApp Lead Intake & Follow-Up
What they needed
Applied Solution is a med spa agency in the US. Their spas get enquiries from ads and web forms.
They needed those enquiries answered, qualified and booked, with follow-up for the people who don't book straight away.
The problem
Not every enquiry is ready to book.
Some people are ready now. Others need a nudge, and a booked appointment still needs a reminder.
Each enquiry also needs the right questions for the treatment they want before it can be booked.
How we solved it
Book the ready ones, follow up the rest.
We built a WhatsApp assistant that meets every enquiry, asks questions matched to the services the spa actually offers, and books the appointment in the chat.
People who don't book get a series of text message follow-ups. People who do book get a reminder before the visit.
How it works
From a paid click to a booked visit.
- 01
An enquiry arrives
From an ad or a web form.
- 02
The chat opens
A WhatsApp chat starts on its own and asks questions for the treatment they want.
- 03
Booked in the chat
A time is offered and booked into the calendar.
- 04
Follow-up for the rest
People who don't book get text message follow-ups.
- 05
A reminder before the visit
Booked clients get a reminder before their appointment.
The outcome
Ad to booking
handled in one WhatsApp conversation
The path from a paid click to a booked appointment runs on its own, with follow-up for the people who need a second nudge and a reminder before the day itself.
Related services
Who this is for
How this works, explained
Put your ad spend on a conversation that closes.
Tell us where your enquiries come from today and we will map the intake agent that fits, usually live in one to three weeks.