Counselling Practice · Singapore

A Singapore counselling practice, and one search for every free slot.

Find Availability App

What they needed

Alliance Counselling is a counselling practice in Singapore, with a large team of therapists across more than one location.

They want a person, not a bot, to talk to every client. What they needed was a faster way for their admin team to find the right free time.

The problem

Finding the right free slot by hand.

Each therapist offers different services, on different days, at different places.

So answering one client meant checking many diaries by hand. And while the client thought it over, someone else could take the time.

How we solved it

We listened, then changed course.

We started with a WhatsApp assistant for their clients. Working through it together, it became clear the team wanted a person in every conversation, and that the slow part was finding times. So we changed course.

We went to their office and sat down with the owner and the admin lead to see how they offer times to clients today. Then we built the app around the way they already work.

The admin picks the service, the place and the time of day. The app shows only the times that are really free, with the right therapists, and writes the email. The admin checks it and sends it. Existing clients get a link to book the time themselves. Everyone else gets a link to hold it.

How it works

How holding a slot works.

  1. 01

    The client taps Hold

    The time is blocked in the therapist's diary straight away. Nobody else is offered it.

  2. 02

    The time is kept for 24 hours

    The client has a day to decide. If two people go for the same time, the second is told it was just taken.

  3. 03

    New clients fill in one form

    They give their name and mobile and get the intake form. When the form is done, the time is booked.

  4. 04

    If nobody books, the time goes back

    After 24 hours the hold is removed, the time is free again, and the admin gets an email.

The outcome

One search

to see every free slot

The admin can find free times across every therapist in one search, and clients can keep a time while they decide.

The app is built and in testing. It goes into daily use once the practice's team has tried it.

Related service

Workflow Automation

Who this is for

Counselling Practices

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